34-Week Community Service Worker Diploma Program

Become a Qualified Community Service Professional

Community Service Workers are the main point of contact for individuals who need continuous help and assistance. They work closely with various social groups, and their main goal is to provide the utmost support and care to the person or a group of people with physical and/or mental disabilities or restrictions.

Start your career in community service work today.

The Academy of Learning's Community Service Worker diploma program is meticulously designed to enhance the skills necessary for impactful work across various essential services. Graduates of this program are well-prepared for roles in youth centers, family services, outpatient care services, community centers, and emergency relief services, among others.

Our program is designed to provide you with the career-targeted skills and training that are in high demand by today's employers. Thanks to our innovative Integrated Learning System™ (ILS). you can complete this program in under eight months. This system ensures that you gain a deep understanding of the subjects necessary for your future career and allows flexibility in learning. With ongoing enrollment and a flexible course schedule, we will enable you to start your education at a time that suits you best, accommodating various personal and professional commitments.

Our career-focused curriculum includes courses in:

Psychology Fundamentals
Sociology and Family Life in Canada
Mental Health & Addictions
Criminology and At-Risk Populations
Case Management, Counselling and Ethics
Microsoft Office and more

In the CSW program, you'll gain the skills to advocate for clients, directing them to necessary resources and administering social assistance programs. Our acclaimed social services diploma program includes practical work placements to enhance real-world proficiency and job search workshops to kickstart your career. By focusing on helping you hone in-demand, career-ready skills, we ensure a comprehensive education that prepares you for a rewarding career in community service in various settings, including family services, youth centers, and more, after you complete your social work diploma.

Is a Career as a Community Service Or Addictions Worker Right For You? Find Out!

Take the AOLCC "Community Service Worker with Addictions Worker Career Training Readiness Quiz"

This fun, online quiz takes 3 minutes to complete and you'll get a personalized report. Identify your strengths and social style plus the training and positions you're best suited for.
Get Your Community Service Worker with Addictions Worker Career Training Readiness Score Now >>

Career Opportunities

Graduates of our Community Service diploma program are qualified to work in various CSW settings and occupations. Job titles vary per location, but graduates of our community worker program are an integral part of many settings, including:

Youth centers and youth protection services
Individual and family services
Civic and social organizations
Out-patient care centers
Local Community Service Centres (CLSC)
Vocational rehabilitation services
Educational services
Community food and housing
Emergency relief services

Admission Requirements

Clear Criminal Record Check with Vulnerable Sector Check
19 years of age or older (varies, depending on province-specific ministry requirements)
Grade 12 or equivalent, or Mature Student Status with successful completion of CAST testing
Adequate level of physical health to be able to fulfill job requirements (as stated in self-assessment)
Other medical tests (e.g., TB Test) or proof of vaccinations (e.g., Hepatitis B) may be required by industry before placement
Good command of the English language – both written and oral (as per completion of the Wonderlic SLE admission test with a minimum score of 18)
Completion of standard registration form

Program Objectives

This comprehensive community service worker program will equip you with the knowledge, practical skills, and valuable work experience necessary to secure permanent employment in various community service worker (CSW) settings. Skill development is delivered in three areas:

Comprehensive community service worker knowledge, including psychology, sociology, family life, mental health, addictions, criminology, at-risk populations, case management, counseling, ethics, business communication, report writing, and government and social services.
Full range of computer and office skills, including current software applications, keyboarding skills, and personal and professional development.
On-site work experience through participation in a 75-hour preceptorship at an approved CSW facility.

At the end of the program, you will be able to:

Accurately identify the socio-economic factors influencing an individual's attitudes and behaviors towards health and wellness. This critical skill set is a key part of the social services worker program, preparing you to address and support clients' diverse needs effectively.
Advocate for client interests with precision. You can direct clients to the appropriate community, provincial, and federal resources by identifying client needs. This ability is central to the community service worker certificate and demonstrates an awareness of client diversity, uniqueness, and individuality, embodying the core values of a community service worker.
In our community service worker course, you will learn to produce correctly formatted, grammatically correct, and accurate documents, such as reports, letters, and emails, that reflect an awareness of the target audience and include appropriate, industry-specific terminology.
Communicate clearly and effectively with colleagues and a wide range of healthcare professionals both orally and in writing in a community service work context support
Demonstrate ethics, professionalism, and self-awareness by analyzing case studies and ethical dilemmas, correctly identifying unethical, unprofessional, or inappropriate behavior, and proposing more effective or appropriate courses of action.

Program Outline

Part A: Computer and Business Office Skills

Introduction to Keyboarding
Keyboard Skill Building Level 1
Microsoft Windows Level 1
Microsoft Word – Level 1
Microsoft Excel – Level 1
Microsoft Access – Level 1
Microsoft Outlook – Level 1
Thought Patterns For A Successful Career
Job Search and Résumé Writing

Part B: CSW Administrative/Clinical

Psychology Fundamentals
Sociology and Family Life in Canada
Introduction to Mental Health and Addictions
Life-Span Development
Criminology and At-Risk Populations
Case Management, Counselling, and Ethics
Business Communication and Report Writing
Government and Social Services
Standard First Aid
Basic Rescuer (Level C) CPR Certification

Part C: Work Experience

Preceptorship

AOLCC’s Integrated Learning System™

All courses in our programs are delivered through our unique Integrated Learning System™ (ILS). Through ILS, you will develop a true proficiency in each topic, no matter your age or skill level upon enrolment. Our learning coaches are with you every step of the way to provide individualized assistance and encouragement in a supportive and non-competitive learning environment.

Here’s how it works:

You only advance to the next course when you are confident that you have mastered one topic and are ready to move on to the next
You participate in hands-on exercises, tasks and practice exams that test your knowledge and give you confidence

Is Career Training Right For You? Find Out!

Take the Academy of Learning "Career Training Readiness Quiz"

This fun, online quiz takes 3 minutes to complete and you’ll get a personalized report. Identify your strengths and social style plus the training and positions you’re best suited for.Get Your Career Training Readiness Score Now

Accreditations

B.C. Private Training
Institutions Branch

B.C. Education
Quality Assurance

What Our Students Say About Us

Explore the heartfelt testimonials from our satisfied students

Chantelle M

Office Clerk

"I came to AOLCC in September 2019 and I am glad I did. I came to here to better my education and enhance my skills. The staff are very friendly and help you whenever you need. I would highly recommend Academy of Learning because it is self-pace – you do it on your own time. Thank you AOL!!"

5.0

Lori Germain

Medical & Social Services

"I chose to come attend AOLCC to further my education, to become self-sufficient, self-empowered and to get back into the work force doing what I truly love, to empower others suffering with addictions. I heard about the college from another student who enjoyed the school and her course. It was a good experience and I felt supported, always knowing there were coaches and help when I needed it. I was always supported and encouraged and I really enjoyed my time at AOLCC."

5.0

Paula Hodgess

Medical & Social Services

"If and when I need extra training in any category, I will definitely be coming back to the Academy of Learning Career College. School has never come easy to me, but being here has been an excellent and very rewarding experience for me. Especially the support I received from Helen and Kyle, THEY ARE THE BEST!"

5.0

Cathy Scheck

Administrative Assistant

"I was out of the country for 4 years and when I came back to Canada, I applied for some clerical positions with no luck. I found that most companies wanted certificates. That is when I came to AOLCC and with the help of the facilitators, I made the decision to enrol for the Administrative Assistant Diploma. I feel I learned a lot in every subject that I will take forward into a new career path."

5.0

Tracy Gallup

Technology & Design

"Going to AOLCC has been a very good experience for me. The staff was informative and polite. Courses were taught very well and all my questions were answered. Thanks to the staff for everything."

5.0

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Frequently Asked Questions

What career training programs are available in British Columbia?

AOLCC offers more than 30 diploma and certificate programs in business, healthcare, technology, accounting, and administration across Kamloops, Kelowna, Nanaimo, and Victoria.

How long does it take to complete a diploma?

Most programs are completed in 4 to 12 months. The self-paced structure means motivated students can finish even faster.

Is government funding available?

Yes. Eligible students in British Columbia may qualify for both federal and provincial funding options. This includes financial assistance that allows you to work full-time while studying, receive increased living allowances, and access zero-interest loans.

Can I work while attending AOLCC?

Absolutely. Our flexible learning model is designed for students who need to balance school with part-time or full-time work. Many of our students work while completing their programs.

Where are AOLCC campuses located?

We currently have campuses in Kamloops, Kelowna, Nanaimo, and Victoria - WestShore, with programs tailored to the needs of each region.

Our Campuses in British Columbia

With campuses in four strategic locations, AOLCC is your go-to career college in BC

Each AOLCC campus serves as a local hub for career skills training and community connection. Whether you are searching for colleges in Kamloops, BC, colleges in Nanaimo, BC, or a career college in Kelowna, our campuses are easily accessible and connected to local employers.

699 Victoria Street
A welcoming, centrally located campus in the heart of the city

347 Leon Avenue
Serving the Okanagan with flexible programs for career starters and changers

1551 Estevan Road
Conveniently located for students on Vancouver Island seeking certificate programs

754 Goldstream Avenue
Offering diploma and certificate programs to students in Greater Victoria and beyond

Our campuses are accessible via public transit, and many offer nearby parking options. If you’re looking for career training in other BC locations, we can connect you with our extended AOLCC network.

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34-Week Community Service Worker Diploma Program in BC